Frequently Asked Questions  ( FAQ )

What kind of service do you provide?

Two main types of service that we provide

– Private transfer between Hua Hin and Bangkok City (including Don Muang Airport and Suvarnabhumi Airport near Bangkok)

– Private individual day tours around Hua Hin, province nearby and Bangkok

How can I book?

All booking and reservation we accept through our website, Facebook, and WhatsApp only, once your booking request sent successfully, you will receive an automatic reply from us confirming that your details received. However, if you insist on the reservation process via email, please provide precise details like date and time.

How to pay deposit?

– 70% Deposit required of the total amount in case of round trip transfer.

– For one way transfer no need to pay for the deposit. You are able to pay directly to the driver when arrival to the destination. (We accept CASH only).

What is the price included?

Air condition vehicle, expressway fee, Tollway fee, gasoline used, Chauffeur fee, tax and service charge, Airport Parking fee, and first-class insurance.

However, you will be notified about any extra charges before we confirm your booking request.

Do you provide baby/child seat?

Baby car seat extra charge at 200.-THB./each ( for 9-18 kg ).

Is this door to door service?

Yes, it is. You choose where we need to pick you up and where to drop you. It can be a hotel, restaurant, shop, office, and private house – anything that has an address and can be located on the map. The only condition we have, please make sure that there is parking space available at your pick up location where the driver can wait for you. If you book the transfer from the airport, then the driver will wait for you inside the airport building and take you to the car afterward.

Are your rates per car or per person?

All our rates are per car per way.

Do you provide service at late hour?

Yes, we do. Our service provides 24 hours.

Can your divers speak English?

Our drivers can speak English for communication but are not able to offer full tour information.

What is your cancellation policy?

Since there are no security deposits involved, you are free to cancel at least 24 hours in advance. Please inform us at least 1 day before or as soon as possible if you decide to cancel or change your traveling date or time.

How can I find your staff at Bangkok Suvarnabhumi airport / Don Muang airport?

Bangkok Suvarnabhumi airport (Both International and Domestic flight) our representative/driver will wait with YOUR NAME on the signboard at Gate 3 on level 2 (inside the building).

 

Don Muang airport

For International flight our representative/driver will wait with YOUR NAME on the signboard at Gate 5 on terminal 1 (inside the building).
For Domestic flight our representative/driver will wait with YOUR NAME on the signboard at Gate 12 on terminal 2 (inside the building).

Is it possible that will not get the car type as per original booked?

Yes, sometimes the accident can happen. It is possible that the company is not able to send the car type as per the original booking due to some technical problems. The company will send better class/categories of car for customers without prior notice, however price will remain the same as discussed ( NOT CHARGE MORE). On the other hand in case of downgrading car type, the price will be collected as per the actual rate of those car types.