Term Policy

All bookings are subject to availability and are confirmed only after receiving confirmation from our team via WhatsApp, Email, Line, or official booking channels.

Bangkok Cab provides private transportation services only. All transfers are non-shared unless otherwise stated.

All prices are fixed and confirmed before travel.

Prices typically include:

• Fuel
• Toll fees
• Parking fees
• Professional driver
• Standard luggage allowance

Additional charges may apply for:

• Extra waiting time
• Additional stops
• Route changes
• Child seats
• Remote pickup/drop-off locations
• Excess luggage
• Travel during major holidays or peak seasons

Vehicle type is assigned according to the number of passengers and luggage.

If operational issues occur, Bangkok Cab reserves the right to replace the booked vehicle with another vehicle of similar or higher category at no additional charge.

Passengers are responsible for:

• Providing accurate booking information
• Arriving at the pickup point on time
• Ensuring personal belongings are not left inside the vehicle

For safety reasons:

• Seat belts should be worn during the journey
• Dangerous or inappropriate behavior toward drivers is not permitted
• Smoking inside vehicles is prohibited

Bangkok Cab is not responsible for delays caused by:

• Heavy traffic
• Road accidents
• Weather conditions
• Government restrictions
• Flight delays
• Events beyond operational control

We collect only necessary booking information such as:

• Name
• Contact details
• Pickup and drop-off information
• Flight details

Customer information is used only for:

• Booking management
• Driver coordination
• Customer support
• Service improvement

Payment details shared through official channels are handled securely and confidentially.

Customers may occasionally receive promotions or service updates. Customers may request to stop receiving promotional messages at any time.

Customers may cancel free of charge at least 24 hours before pickup time.

Cancellations made less than 24 hours before pickup may be subject to partial charges depending on operational costs and driver scheduling.

If customers cannot be contacted after the free waiting time has expired, the booking may be considered a no-show and non-refundable.

Approved refunds are normally processed within 7–14 business days depending on the payment method.

Customers may request booking changes depending on vehicle availability and scheduling.

Same-day changes may not always be possible due to driver scheduling and operational limitations.

In rare operational emergencies, Bangkok Cab reserves the right to cancel or reschedule bookings. Customers will receive a full refund if the service cannot be provided.

Child seats are available upon request only.

An additional fee may apply for child seat service due to preparation and installation costs.

Customers should inform us in advance regarding:

• Child age
• Number of child seats required
• Special seating requirements

While we try our best to provide suitable seating, compatibility may vary depending on vehicle type and child size.

Free waiting time: up to 30 minutes.

Additional waiting charges may apply after the free waiting period.

Customers are encouraged to communicate delays whenever possible.

Additional fees may apply for:

• Extra destinations
• Additional drop-offs
• Tourist attraction stops
• Remote areas
• Excessive waiting time
• Oversized luggage
• Festival or peak season periods

Bangkok Cab believes in transparent pricing.

All known additional charges will be explained clearly before travel confirmation whenever possible.

We monitor flight arrivals in real time.

If your flight is delayed, our team will adjust pickup timing accordingly whenever possible at no extra charge within the free waiting period.

Small pets may travel only if properly secured inside a travel bag or crate.

Additional cleaning fees may apply if necessary.

For passenger safety, service schedules may occasionally be adjusted due to severe weather or emergency situations.

Our team will always communicate updates as quickly as possible.

For long-distance routes, drivers may occasionally stop briefly for fuel, restroom, or safety breaks.

This helps ensure safe and responsible driving conditions for all passengers.